Freshdesk Transcript Generator

You're not logged in to Freshdesk

Freshdesk uses SSO, so login has to happen in a real browser on your machine — it can't be done from this page or the Docker container. One-time setup:
  1. Open the freshdesk_transcript_generator folder in Finder.
  2. Double-click login.command. (First run installs a small Python venv + Playwright; takes ~1 min.)
  3. A browser window opens — complete your normal Freshdesk SSO. The window closes itself once the agent dashboard loads.
  4. Come back here and click Re-check.
Not on macOS? Run bash login.command from a terminal in that folder.
api: ? session: ? assemblyai: ? groq: ?
Run a fetch to list tickets.